My Indian Call Centre Misery

Ok so alot of you may have noticed my incessant tweeting recently about a Blackberry that is supposed to be delivered to me, from Three "3" network (i have a contract and this was my upgrade)

Thurdsday the 14th:
All seemed well, i was happy, i ordered a sparkling new Blackberry 9700 Bold and was reassured it would be in my palm the next day.

Little did i know that this was the start of days on end of torturing misery!

Friday 15th:
My husband was instructed to notify me of my new gadget's arrival the second it got there (i was at work,he was at home). Anyway it got to about 4.30pm and i got a bit worried, so i phoned "3" and was told the phone was being sent, as "agreed", to 23 ****** Place (MY OLD ADDRESS which i left 6 months ago).
I was naturally quite p*ssed off and explained to the dimwits that, the phone must be delivered to my current home address. After much discussion and clarification of the correct address, i was told it will arrive Monday 18th (tut) as DPD dont deliver on weekends.

Monday 18th:
Aaand...no phone. The excuse from 3 was that, the delivery company needed to process the new address (WTF PROCESS WHAT) so i reluctantly gave them my work address and informed them i will be at work tomorrow and i will recieve delivery there. Simple? NO NO NO! it gets worse..

Tuesday 19th:
I'm sitting at work quite blissful in the knowledge that i should, any minute, be receiving my phone, cue several more excited tweets.

I dunno why, but at about 1pm i got a funny feeling that i needed to call 3 and just re-confirm that the phone was coming to my WORK, as agreed previously by some fuckwit in 3 customer services HQ, mumbai.

As i expected, there was in fact ANOTHER mix up and the elusive blackberry was on its merry way HOME not work!
After hours of shouting and screaming obscenities at some guy named Raj, i decided if i leave work early i would reach home in time to take delivery of the phone (as DPD advised me the ETA was 4.15pm-5.15pm) Fine by me.
I informed 3 i would leave work and that i was happy to receive the phone at home that day.
To confuse matters, About half an hour later i got a phone call from 3, informing me of what i already knew, "there was a mix up with the addresses and my phone is on its way to my home address" but not to worry, because he had politely contacted DPD and told them to deliver it at work tomorrow.
I shouted and screamed a bit more and explained that i am satisfied the phone is on its way home. Leave it. No more confusion. They mixed up but i'm dealing with this mix up already. So, I left work early (4pm). At my own expense, might i add.

Arrived home, No attempted delivery card, RESULT i hadn't missed them! Cue more excited tweets and more waiting.

Tuesday 5PM. Getting Impatient, i enter my tracking number into the DPD website and get this message ''delivery information changed @16.40, delivery re arranged for 20th Jan to my WORK address.

I figured that since my phone call with fuckwit number 2 about the mix up, he probably sent the amended details to the delivery company EVEN THOUGH i told him not to bother.

I phone "3" and was on the phone for about an hour and a half, and after much more screaming and shouting and talking to managers and many more fuckwits they apogolised profusely (urgh) and informed me that the phone is now coming to my WORK address TOMORROW (wednesday 20th).

I can't explain the stress and anxiety this has caused me, the endless phonecalls to and from Mumbai, the constant feeling of worry. It may not seem alot to you, but i reeeeeeeally want this phone, i work hard, i'v paid my bills on time for 18months and hell, i deserve it! Its my treat, i have been looking forward to it since christmas. And i'm the sort of person who wants it all, RIGHT NOW. I can't stand waiting as it is. Let alone being delayed almost a week late!!

So i sit here now, with the understanding that my phone will be arriving at work tomorrow. Will it turn up? or will there be another twist? will they send it to f*cking sweden or something.

If anyone receives my package, please let me know!




Sorry for the long, boring rant. I just needed to get it off my chest and this is MY blog so i can write what i like right ;)

Thanks for listening

Tori x